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Job Description / Duties

Reporting to the Production Manager, the Production Supervisor is responsible for overseeing the day-to-day technical operations of the FirstOntario Performing Arts Centre (PAC) including the efficient and effective delivery of production needs and theatrical services to both PAC Presenting series and rental clients. The Production Supervisor will ensure that daily production operations run smoothly by effectively supervising, advancing, organizing, planning, and overseeing the technical work activities required to guarantee production quality and an unparalleled client experience that supports the PAC’s operating policies, procedures, and objectives.
To be successful in this role, the Production Supervisor is required to be collaborative, organized, and have strong administrative skills. This position requires attention to detail and strong technical skills to ensure that the presentation on stage is given the care required to exceed audience, artist and client expectations.

KEY RESPONSIBILITIES:
Production Operations

Support a service culture within the operations department that fosters technical quality and collaborative production by consistently conveying performance expectations and modeling the organization’s values.

Effectively communicate and liaise with clients, artists, and tour managers to ensure that their technical needs are met and advanced as required.

Assist clients, artists, and tour managers with the facilitation of required technical equipment, staffing and project materials.

Ensure that all performance related equipment and props have been safely installed, secured, and operated and that all sets, riggings, and theatrical tools are used as intended

Adhere to production schedules and budgets and ensure that deadlines are met.

Assist in the ongoing maintenance of technical equipment making certain all theatrical tools, devices and/or instruments are kept in good working order.

Consistently deliver professional and reliable production services to PAC clients and stakeholders, both within and outside of the company, to ensure exceptional customer, artist and audience experiences.

Set up meetings and provide tours to existing and potential clients.

Track and manage expenses ensuring the ability to capture all revenue and allocate costs accordingly.
Supervision, Support and Collaboration

Provide support, guidance and advice to clients, artists and internal team members on best practices in the technical areas of production operations.

Supervise the work of production team (i.e., IATSE crew and film techs), ensuring compliance with PAC policies and procedures.

Train, supervise, support and discipline technical crew as required and in accordance with the collective bargaining agreement.

Proactively evaluate the performance of technical team members ensuring all employment decisions are made in collaboration with the Production Manager.

Perform workplace inspections and actively support a safety culture by observing all safety guidelines and ensuring production team is aware of hazards and are trained in the appropriate use of all equipment.

Assist the appropriate positions with administrative duties related to show expenses, reports on performance and progress.

Identify issues in efficiency with labour and other resources and suggest improvements.

Ensure compliance with all relevant government legislation and regulations in addition to the IATSE collective bargaining agreement.

Qualifications / Required Skills

Three (3) or more years’ experience providing production services for a professional performing arts centre or similar live entertainment venue, required.

Demonstrated previous experience in a supervisory or managerial production-related position.

Diploma in technical theatrical, sound production, events management, or a related discipline, preferred.

Working at Heights/ Fall Protection certificate required.

Current First Aid CPR certificate required.

Theatre and production experience an asset.

Working knowledge of ETC and GrandMA consoles considered an asset.

Previous experience working in a unionized environment considered an asset.

KEY CANDIDATE COMPETENCIES
Strong communication and organization skills.

Practical working knowledge of the theatre environments.

Demonstrated ability to interpret a collective agreement.

Strong knowledge and understanding of various production technologies and software applications (i.e., lighting design software, digital sound, and lighting consoles, etc.)

Ability to effectively supervise, coach and evaluate the performance of others.

Ability to work independently and collaboratively as part of a team with little supervision.

Excellent interpersonal and customer care service skills.

Ability to liaison with key internal and external stakeholders and build strong working relationships.

Flexibility and willingness to adapt as business demands.

Ability to multitask and maintain great attention to detail.

Willingness to assume other duties and responsibilities as needed.

Additional Information

EQUITY, DIVERSITY & INCLUSION
At FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feel valued and respected. As an employee, I am committed to a non-discriminatory approach to all work activities and personal interactions with coworkers, volunteers, clients and customers. I will respect and value diverse life experiences and heritages and will ensure that my contributions to the FirstOntario PAC team reflect this at all times.
HEALTH & SAFETY
All employees will be expected to follow all company policies and procedures with regard to Health & Safety. A worker shall work in compliance with the provisions of this Act and the regulations; use or wear the equipment, protective devices, or clothing that the worker's employer requires to be used or worn. A worker must report to his or her employer or supervisor the absence of or defect in any equipment or protective devices of which the worker is aware and which may endanger himself, herself or another worker; and report to his or her employer or supervisor any contravention of this act or the regulations or the existence of any hazard of which he or she knows. No worker shall remove or make ineffective any protective device required by the regulations or by his or her employer, without providing adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; use or operate any equipment, machine, device or thing or work in a manner that may endanger himself, herself or any
other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. A worker is not required to participate in a prescribed medical surveillance program unless the worker consents to do so. (OHSA Sec. 27)
OUR PAC EMPLOYEE PROMISE
Working at the PAC means embracing the values of collaboration, creativity, care and continued learning. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work- life balance.

Salary: $32.96-$38 per hour (Sept 1st - June 30th)

Contact Information

If you think your experience and career aspirations are aligned with this opportunity – please send your resume and cover letter to hiring@firstontariopac.ca with the subject line “Production Supervisor”.

The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity.

At the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. Managers commit to a non-discriminatory leadership and provide equal opportunity for
employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard.
We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.

Employer Profile

Opening our doors in 2015, the FirstOntario Performing Arts Centre (the PAC) is a 95,000 square foot arts and culture hub located in downtown St. Catharines, Ontario, serving the Niagara region. The centre features 4 separate venues under one roof as well as an outdoor performance space, and is supported by a team of 25 full-time, and 40 part-time staff and over 100 volunteers. Events showcase music, dance, theatre, film, comedy, speakers, meetings and community gatherings, ranging from 200-800-person capacity. Built as part of a downtown revitalization and cultural renaissance plan, the PAC has become a home to local arts groups and organizations throughout the Niagara region. The PAC is also in a rich, long-term programmatic and operating partnership with Brock University.
The PAC provides a platform to share the artist’s unique voice, showcasing diverse stories, history and lived experiences. We believe that healthy communities are built through arts and cultural engagement and that our individual and collective identities are shaped through the stories told. We engage audiences across the Niagara region and beyond by showcasing local, national and international artists, engage youth through school programming and work with social service organizations to remove barriers for under-served community members to experience the arts. Our community partnerships are built with Equity, Diversity, Inclusion at the forefront: partnerships with Brock University and various community organizations support work with local Indigenous, Black, Racialized and 2SLQBTQQIA+ artists.
Our mandate includes being a presenter and curator of live performing arts, film and entertainment, an economic driver for our City and region, and providing a vital support network for Niagara artists and arts organizations.