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Job Description / Duties

JOB DESCRIPTION

Reporting to the Dispatch Supervisor, dispatchers refer casual workers to various employers on a gig-to-gig basis. Dispatchers use the Local’s dispatch database to match workers to gigs based on skillset and seniority, as well as maintain and update this database. This job is done remotely – please be sure to read the full job posting for further details.

This is a great opportunity for someone who is organized and understands the live entertainment workplace.

Dispatch is a highly dynamic work environment with tight time constraints. Organizational ability is important as Dispatcher must handle many tasks simultaneously, while balancing priorities. Dispatchers must remain cool, organized, and effective in what can sometimes be a high-pressure work environment. Occasionally they must manage conflict and dissatisfied workers and employers, while upholding the Local’s policy and procedures.

Dispatch is open 7 days per week, from 8am to 8pm. Dispatch is open on many Statutory holidays, usually with reduced staffing and/or reduced hours.

Full-time Dispatchers work five 8-hour shifts per week and may be scheduled anytime during operating hours, or earlier if acting as an “opener”. Dispatchers who are “openers” begin ahead of opening hours, at 7:30am. Weekend work will likely be required, as well as occasional overtime.

Ahead of being hired, Dispatchers must discuss with the Dispatch Supervisor if they have any commitments that would interfere with working during any of the aforementioned days and times.

Qualifications / Required Skills

MINIMUM QUALIFICATIONS

· Legal entitlement to work in Canada

· Must reside in BC

· Professional comportment with excellent client service skills and telecommunication presence

· Strong & independent organizational skills

· Computer proficiency

· This is a remote job and therefore requires a current computer or laptop that runs efficiently – either a PC that can run Windows 10 or 11, or a Mac with OS 15 Sequioa. A strong and reliable internet connection is also required. A second monitor is recommended, but not mandatory.

Additional Information

DESIRABLE ATTRIBUTES

· Ability, training, or experience relevant to dispatching and detailed administrative tasks

· Familiarity with the live events industry; its departments, job titles, practices, and jargon

· Familiarity with Microsoft Office (particularly Excel)

REMUNERATION & BENEFITS

$26.33 per hour, plus extended health benefits and RRSP.

· 15 vacation days per year (3 weeks)

HOW TO APPLY

The Local is committed to inclusive employment equity, and the committee encourages applications from all communities. This job posting will remain open until filled.

ANTICIPATED START DATE
The week of Monday, March 31st

Salary: $26.33 per hour

Contact Information

Please email the Dispatch Supervisor: Simone.Salazar@iatse118.com 

Employer Profile

IATSE Local 118 is the labour union for the Lower Mainland representing technicians, stagehands, artisans, and craftspeople in the entertainment industry, including live theatre, rock and roll, trade shows, and conventions. In addition to representing workers the local operates a dispatch service that refers members to employers based on skillset and seniority.