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Job Description / Duties

• Welcoming and directing patrons to the correct or preferred seat location;
• Handing out programs and other materials as assigned;
• Assisting patrons during emergencies; being familiar with emergency evacuation procedures and exits;
• Preparing the theatre to open, ensuring all fire exits are clear, theatre spaces, washrooms and lobby is clean and all hazards are removed.
• Assisting with audience entering and exiting the theatre, assist with wayfinding to seats and washroom facilities, answer other building and performance related questions;;
• Resetting the theatre and lobby after performances have finished (picking up programs, resetting arm rests, sweeping the lobby, reporting any broken seats or cleaning issues to Front of House Manager);
• Assembling programs, setting up tables, chairs, linens, etc. for events;
• Other related duties as required and assigned.

Qualifications / Required Skills

Minimum secondary school diploma; Post-Secondary education in Theatre or a related field is a definite asset;
• At least 1 year of experience in theatre, retail, or other customer service related position;
• Ability to work well with others in a team environment;
• Excellent communication and interpersonal skills;
• Customer service skills to interact with patrons, donors, parents, and the wider community;
• Self-starter with effective problem-solving skills;
• Ability to stand for long periods of time; work schedule may include evening and/or weekend shifts;
• Smart Serve Qualification, understanding of AODA customer service standards are definite assets;
• First Aid/CPR certification, as well as training and/or experience working with children would be considered an asset.

Additional Information

Successful candidates must supply Canada’s National Ballet School with a Vulnerable Sector Check in accordance with the School’s Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department of NBS.
Join our team today!

Salary: $17/hr

Contact Information

Join our team today! Please email your resume and cover letter with salary expectations, to careers@nbs-enb.ca and indicate “Usher 2022” in the subject line. Applications will be considered on an ongoing basis.

Employer Profile

At NBS, excellence, access and inclusion fuel our belief in sharing the transformative power of dance. This is what drives our commitment to making dance a part of all Canadians’ lives. For 60+ years, NBS has been Canada’s leader in ballet education, developing and evolving pedagogy and practices to center the dancer’s experience and wellbeing.
We recognize our responsibility, as Canada’s largest arts training organization and one of its oldest, to address racialization and anti-Black racism, reconciliation with Indigenous peoples and systemic oppression within the sector and beyond. Central to this mission is a commitment to equity-informed practices; driving systemic, progressive change by evolving dance education. Building an inclusive sense of belonging at NBS for every dancer and employee is the School’s primary imperative.
NBS continues to use evidence-based practice to address barriers and expand our program offerings to engage more people than ever before; striving to reach individuals and communities historically and presently underrepresented within the art of ballet.
To realize its mission, NBS strives to:
• Increase the relevance of the art of ballet in the lives of all Canadians
• Reflect a vision of leadership that touches more communities, more partners and greater breadth and depth of talent than ever before
• Address the need to bring new faces to ballet – as prospective professional students and as future enthusiasts for the art form – embracing and nurturing a more diverse spectrum of children and youth to participate in dance and explore training at the highest level
• Deliver the broadest range of impactful, evidence-informed community dance programs of any ballet school in the world
We are dedicated to making our organization stronger by engaging individuals with a wide range of experiences, backgrounds and abilities. When you join us, you will be a part of an organization built on respect, creativity and a shared sense of purpose.
NBS is committed to building a remarkable and talented workforce that is reflective of the diversity in the City of Toronto. We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who can provide different perspectives and contribute to the further diversification of ideas.
We are committed to inclusive and accessible employment practices. Should you require accommodation at any stage of the recruitment process, we ask you to please make your needs/requirements known.