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Job Description / Duties

The Opportunity

Resumes are being accepted for the temporary position of Supervisor, Technical Services within the Culture and Recreation Division, River Run Centre. The temporary contract duration is from December 5, 2022 – April 21, 2023. Reporting to the Manager, Theatre and Civic Events, the successful candidate will oversee all aspects of technical services with a focus on quality customer service and continuous improvement processes. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Your role
• Participate in the hiring process and provide new employee orientation to staff.
• Provide day-to-day, on-the-job supervision, training and continuous performance feedback to Full-time and Part-time unionized employees, administering corrective action when required.
• Oversee all health and safety related matters, including coordinating necessary training, and required equipment inspections.
• Maintain current working knowledge of Collective Agreement and Labour Relation issues.
• Prepare weekly, and daily work schedules for technical employees including labour requests to I.A.T.S.E, as required.
• Submit hours and approve weekly payroll for technical services department.
• Arrange for the completion of estimates and forward same to clients.
• Review event files in advance to ensure clients’ needs are met and liaise with clients and River Run staff as needed to discuss technical specifications; arrange meetings between clients and technical staff as required.
• Prepare written event plans and distribute to assigned technicians.
• Communicate all necessary information to the appropriate departments.
• Provide or arrange for on-site event supervision.
• Ensure accurate billing information is provided to finance clerk in a timely manner following each event.
• Follow up with clients after each event to discuss any concerns regarding technical services or billing.
• Other duties as assigned

Qualifications / Required Skills

Qualifications
• Considerable experience related to the duties listed above, normally acquired through post secondary education in Theatre Production or a related discipline, and experience in the performing arts/entertainment sector or theatre setting.
• Experience supervising staff and leading work teams in a unionized environment.
• Technical knowledge across all production disciplines, including sound, lighting, carpentry, video and rigging.
• Must understand the needs of the performing arts/entertainment sector, corporations, community groups, educational institutions and other potential clients.
• Familiarity with the co-ordination of many different types of events, including corporate, ticketed and private.
• Demonstrated commitment to customer service.
• Thorough knowledge of a supervisor’s responsibilities under the Occupational Health and Safety Act and applicable regulations.
• Proven time management skills including the ability to multi-task, work to deadlines and work under pressure.
• Must show initiative, attention to detail, diplomacy, and the ability to work independently and as part of a team.
• Good verbal and written communication skills.
• Intermediate computer skills, including Microsoft Office software (Word, Excel, PowerPoint and Outlook).

Additional Information

In keeping with our corporate value of Wellness, The City of Guelph recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits, employees will have the ability to participate in our Hybrid Work and our Flexible Time programs. Please note, this position is eligible for Hybrid and Flexible work arrangements (subject to change).

How to apply
Qualified applicants are invited to apply using our online application system by Friday, October 28, 2022. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

Please visit the job posting listed on our careers page and click on the “Apply for this job” button. Instructions will follow.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Salary: $38.24 - $47.80 per hour.

Contact Information

City of Guelph
519-822-1260 extension 6947

Employer Profile

When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.