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Job Description / Duties

1. EQUIPMENT REPAIR & SUPPORT
• Diagnose and Repair electronic, electrical, or mechanical faults with lighting, control, and Special FX equipment for all supported brands
• Follow service standards in regard to service timeline and output quality
• Submit Parts and Supplies requisitions through Purchasing
• Provide phone support for clients with faulty or defective gear and recommend solutions
• Track service status through the ERP system (NetSuite)
• Maintain a clean and organized work area

2. QUALITY CONTROL
• Test all inbound equipment via the Quality Control process to ensure the defective product is not released on orders
• Test returning demo equipment and provide any repairs or maintenance required prior to being made available again
• Repair and record any defective equipment for addition to inventory

Qualifications / Required Skills

PERSONAL & PROFESSIONAL ATTRIBUTES:

• Analytical and Creative – identifying solutions to complex problems while keeping the overall goal in mind
• Inquisitive/Curious – a passion for learning new technology and perspectives
• Quality conscious – pride in outputting a consistently high level of quality in your work
• Customer focused – an understanding that all actions and decisions are taken with a view towards improving customer experience and value
• Goal oriented – activities are prioritized based on their importance towards achieving goals and timelines
• Organized – methodical in your approach, a respect for the workspace and tools, pride in presentation of self and your work
• Persistent – relentless in the pursuit of the right outcome
• Patient and Empathetic – strong listener and a willingness to help achieve a positive outcome
• Responsive and Agile – the ability to change based on need and move forward with speed
• Strong communication skills – to understand and be understood effectively as well as using the appropriate mediums of communication to achieve desired outcomes
• Experience with the service of electronics and motorized/mechanical equipment, preferably in the lighting or entertainment industry
• Experience with a wide range of hand tools

Salary: Starts at $25/hr and goes up based on experience.

Contact Information

Michelle Nodarse
mnoda@christielites.com