Search CITT/ICTS

Job Description / Duties

Key Duties

Account and Production Management
• Work with clients to successfully complete the sales process:
o Initial client contact
o Discovery call/meeting
o Event design/proposal preparation
o Proposal presentation and confirmation
• Work with clients to successfully complete the production process:
o Kick-off meeting
o Pre-production
o Live event production
o Post-production
• Retention of Existing business
• Regularly schedule touch calls with all active contacts
• Build and maintain strong client relationships
• Ensure all events are properly quoted within acceptable margin targets
• Manage job costs ensuring projected margins are achieved
• Collaborate with Sales to successfully close business opportunities
• Conduct virtual platform demos for existing and prospective clients
• Collaborate with Creative team to produce pre-viz renders and proposal documents
• Attend weekly Production Team meeting and one-on-one meetings with direct supervisor
Event Pre-Production
• Ensure all steps of the Production Process are completed for all events
• Create and update event drawings (technical and floorplans)
• Manage all Production documentation such as:
o Workback schedule
o Production schedule
o Virtual events checklist
o Run of Show / Technical Script
o Event Note
o Post Event Show Report
• Budget, book and manage all sub-contracted services
• Manage and coordinate engineering and permitting requirements (ESA, Temporary Structure, Street closures, etc)
• Venue liaison – book and manage all venue services as required
• Ensure virtual control rooms and Bespoke studio are properly scheduled through Technical Supervisor
• Manage and oversee the creation of virtual event platforms, microsites and webcast pages
• Liaise with client to setup registration website and details
• Schedule and attend client meetings, Kick-off meetings, site visits and Production meetings as required
• Schedule and attend pre-event planning meetings with Operations to ensure successful delivery of events
• Ensure all quotes and pull sheets are updated and distributed so the information remains current and consistent with the event vision and needs
• Preparation and submission of Engagement Fee, Deposit invoices

Event Management/Execution
• On-site crew delegation and management
• Provide leadership and direction to technicians and contractors on-site
• Quality control and consistency of Bespoke Audio Visual standards
• Customer/client service and support
• Set a positive example amongst event team by liaising with clients in a polite and professional manner and ensuring that Bespoke Audio Visual brand standards are met and exceeded
• Act as a Stage Manager, Show Caller, Technical Director, and Show Producer as required:
o Coach presenters
o Manage rehearsals
o Run Q to Q
o Oversee execution of event

Event Post-Production

• Ensure Post Event Show Report is submitted within 24 hours of event completion
• Complete post-event reconciliation of Lightning orders within 48 hours of event completion
• Preparation and submission of Final invoice within 72 hours of event completion
• Post event follow up with Technicians, Operations Team, and Sales Team
• Post event client follow-up to ensure continued relations
• Manage post event analytics and share with clients
• Manage post event video editing and transfer of archives to clients
• Manage virtual event platform archive

Qualifications / Required Skills

• 3-5 years minimum experience in live event production
• 3-5 years minimum experience as a Production Manager
• Virtual Event experience a plus
• Experience with CAD
• Working knowledge of Microsoft suite
• Strong communication and time management skills

Additional Information

Additional Terms
Reports To: Assistant Director of Production

Working Conditions
• Travel required
• Combination of office/work from home and on-site

Total Compensation
Total Compensation ranges between $77,000 to $82,000 and includes:
• Base Salary - $67,500 to $74,000
• Commission Plan
• Performance Incentives

Why Join Our Team:
We offer a competitive compensation package that prioritizes wellness, health and more! We’re proud to offer our ideal candidate:

Benefits
• 3 Weeks Paid Vacation
• Employer Paid Group Benefits: Health, Wellness, Dental
• Registered Retirement Savings Plan (RRSP) and Employer Matching
• Employee and Family Assistance Plan Supports (EAP)
• Enrollment in company bonus plan
• Technology including laptop and company cellphone
• Flexible Work Arrangements

In case you need more convincing, we also offer:

Growth and opportunity – We know salary is important, but perks such as professional development and skill development is the Bespoke Audio Visual way! You will be surrounded by the best of the best, there is no better team to learn from!

Sense of Community – We are a team that believes in integration on-site and off-site. We like getting to know each other outside of our workplace through social activities and events.

Fulfillment – The average person will spend 90,000 hours at work. We use these hours to make a difference and offer meaningful work.

Job Satisfaction – A humble brag, but people love working here!
Work and Life Balance – Flexible working arrangements, make your office anywhere! Creativity – Permission to play and turning ideas into reality.

Fun – All work and no play does not fit our mold!

Bespoke Audio Visual welcomes applications from minority groups and people with disabilities. We are committed to creating a more equitable, inclusive and diverse company and strongly encourage applicants of all genders, ages, abilities and life experiences to apply. Upon request, accommodation supports are available for candidates taking part in all aspects of the recruiting process.

Salary: 67,000 to 74,000 + commission and bonuses

Contact Information

Please visit our website and Careers page at https://bespokeav.ca.

All qualified candidates are encouraged to apply as soon as possible, prior to the application deadline as we are actively recruiting. This position is open to external applications. We thank you for applying but only those qualified and selected for an interview will be contacted.

Employer Profile

ABOUT US:
Bespoke Audio Visual is a full-service audio, visual equipment rental, and event staging company. We specialize in technical event design, production management, and technical production. Bespoke is an approach. It draws on the unique nature of every event and our desire to customize the approach specifically for our clients.

WHO WE ARE:
We believe in challenging the expected and bringing new ideas to everything we do. We exist to always do things differently. With over 60 inspired people at Bespoke Audio Visual, our collective experiences range from high-school graduates to those with academia, all with an underlying philosophy of “I want to do great, be great and make a difference.” We do this by asking great questions with genuine curiosity and total transparency of our process and thinking. It’s just one of many reasons why our company is the special place it is.