Search CITT/ICTS

Job Description / Duties

Position Summary
The Operations Manager is responsible for the operations department activities, including reviewing all quotes to manage and organize the equipment for jobs, booking labour, and keeping onsite equipment inventory organized and detailed. This individual will create event folders for each job for the crew, collect event information including creating technical floor plans and documentation, and assist and advise the sales/account manager with technical planning for larger events.

This individual will be working at one of the company’s properties in downtown Toronto and working alongside the EPiQVision and venue sales, operations, and events teams to plan and execute events. This individual must be self-motivated, open-minded, creative, detail-oriented, have a strong understanding and interest in technology, and be able to talk to clients on the phone, by email, and in person.

Job Duties
● Maintain professional conduct and appearance at all times
● Maintain a cooperative and sensitive teamwork attitude when dealing with clients
● Connect with clients and planners to finalize the details of their audio-visual requirements for their event and event documentation
● Build strong internal relationships between the company and its clients
● Review sales quotes to confirm audio-visual details, venue, and event specific requests
● Create and update pull sheets, RPOs, LPOs, and TOs for events
● Create and organize event folders, technical floor plans, and documentation for crew
● Collect, organize, and distribute event agendas, run of shows, and content from clients
● Plan and organize logistics for off-site equipment including managing loading dock bookings
● Book and manage labour for all events
● Complete monthly archival of all AV recordings and event folders
● Conference regularly with warehouse staff regarding pull sheets, transfer orders, and logistics
● Maintain a strong system of organization and maintenance of in-house equipment
● Track and manage all broken equipment and ensure replacements are provided, as needed
● Train technicians on venue AV systems, troubleshooting, and storage
● Attend site visits as requested
● Attend venue BEO and onsite meetings as required
● Attend department and other company meetings as required
● Other duties as required by company

Qualifications / Required Skills

Requirements
● Post-secondary education in event production or event management
● Minimum 3 years experience in event management, production management, or in a similar position
● Communicating orally and written at a full professional proficiency level or greater in the English language
● Knowledge of lighting, audio, video, staging, and rigging systems
● Extensive experience creating production schedules
● Proficiency with Microsoft Office and Google Suite
● Experience working with leading large crews
● Ability to manage multiple requests and rapidly changing priorities in a fast-paced environment
● Capable of dealing with problems quickly and effectively
● Outstanding organizational skills
● Flexible customer service oriented attitude with a commitment to supporting a variety of events
● Strong negotiation skills with clients and vendors
● Ability to work independently as well as within a team environment
● Experience working in a hotel or events venue environment is an asset
● CAD experience and skills is an asset
● Knowledge and experience of Flex Rental Solutions is an asset
● Knowledge of current Safety Guidelines for the Live Performance Industry in Ontario is an asset
● Knowledge of current municipal, provincial, and federal workplace health & safety regulations is an asset
● Knowledge of current Fire and Building Codes is an asset
● Knowledge of current ESA, AODA, OHSA is an asset
● Valid driver's license and vehicle is an asset

Work Conditions
● Extended periods of sitting, standing, walking, and other physically demanding conditions
● Verbal and written interactions with clients, vendors, employees, and part-time staff at a professional working proficiency level or greater in the English language
● Ability to work independently and as part of a team
● Medium to high levels of stress and pressure
● Flexible and additional hours, including some evenings and weekends
● Attendance and participation in company issued training
● Physical ability to lift up to 50 lbs
● Exposure to loud noises
● Exposure to various weather conditions
● Engagement in a healthy work-life balance

Additional Information

Title: Manager, Technical Events
Reports To: Director of Operations; Production Manager
Compensation: $55,000 - $65,000 / year, based on experience and company health benefits package.
Job Type: Full-time
Career Level: Manager
Location: Toronto, Ontario
Posting Date: Friday, October 15, 2021

Salary: $55,000 - $65,000 / year, based on experience

Contact Information

How to Apply
Qualified applicants should apply by sending a cover letter and resume to hr@epiqvision.com with the subject line Operations Manager.

We thank all applicants for their interest. Only candidates chosen for an interview will be contacted. No telephone calls please. All offers of employment are conditional based on the candidate legally allowed to work in Canada.

EPiQVision is a barrier-free and equal opportunity employer that strives to ensure its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process under the Ontario Human Rights Code. In addition, EPiQVision will meet the needs of all persons with disabilities under the Accessibility for Ontarians with Disabilities Act (AODA) and will provide reasonable accommodation for any applicant, as requested during the hiring process. In pursuit of this commitment, EPiQVision will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation and this extends to the hiring process and throughout the course of employment.

Employer’s Response to COVID-19 during the Hiring Process
EPiQVision is committed to doing everything possible to stop the spread of COVID-19, based on the expert advice of the local government and health authorities. As part of the company’s efforts to protect the health and safety of candidates and our staff, we will be conducting job interviews online via video call, where possible. If not possible, appropriate health and safety protocols will be followed during in-person interviews. All candidates should follow the direction of the Human Resources staff during the hiring process as they will provide you with more information about any upcoming interviews and procedures.

Employer Profile

EPiQVision offers comprehensive technical event production services to social and corporate planners, businesses, venues, and individuals in the Greater Toronto Area. We specialize in being in-house venue partners that provide customizable and scalable solutions. Our tried-and-tested process for working with our venue partners has generated capture rates of 96-98% for our venues. Our secret: robust production design, the best equipment available, and highly professional, client-centric service delivery. For more information, please visit: https://epiqvision.com

We have expanded our services to include virtual and hybrid events with our all-in-one event management platform JUNōO. Taking your virtual and hybrid event to the next level, JUNōO offers virtual immersive digital experiences tailored specifically to your company or client. The platform allows for more opportunities for attendees to engage and connect within your custom designed virtual event site and be able to watch, listen, and learn in main stage presentations, fireside chats, breakout sessions, interactive moments, and more. For more information, please visit: https://junōo.live