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Job Description / Duties

Reporting to the General Manager, the Manager of Operations will lead and coordinate all activities related to operations for Yonge-Dundas Square site and office. This person will be part of the Senior Management team and is the primary contact internally and externally for all operational requirements.

The successful candidate will be responsible for procurement of services, rentals for events, communication with internal and external stakeholders and manage all onsite activities related to the role.

As Yonge-Dundas Square responds to shifting operations during the global pandemic, duties and responsibilities for this position may shift according to the ability to resume “in-person” events.

Major Responsibilities include, but are not limited to:

Operations
• Manage the contracts with external suppliers for Security, Cleaning & Waste Management, HVAC, Plumbing, Digital Infrastructure, IT, Phones & Computer support etc.
• Build and maintain strong relationships with external suppliers and contractors.
• Act as first point of contact to service contractors and resolve incoming telephone calls and e-mails in in a timely fashion.
• Act as first point of contact with Toronto Police Service and other emergency services.
• Participate in neighbourhood relations and coordination with local businesses.
• Provide timely and pertinent updates to the General Manager and the Board regarding onsite operations, health & safety and security.
• Ensure compliance with all relevant Federal, Provincial, City and YDS bylaws and guidelines.
• Prepare maintenance plans, upgrades to equipment, assess damage/repairs to the facility.
• Act as the Management representative on the Joint Health & Safety committee.
• Assist the General Manager in the preparation and budgeting of capital improvements.

Administration
• Project manage the flow of information between YDS and service contractors, including identifying and communicating critical paths, contractor guidelines/ invoices and ensuring deadlines are met.
• Manage the development, administration & monitoring of the assigned budgets including processing, tracking and submission of purchases, contracts, revenues and expenditures and ensure expenditures are controlled and maintained within approved budget limitations.
• Support the General Manager in the preparation of RFP & RFQ for the procurement of services.
• Ensure the office premises are kept in a safe and secure manner.
• Perform other duties as assigned by the General Manager.

Qualifications / Required Skills

Key Qualifications:
• Post-secondary education in a discipline pertinent to the job function or a minimum of 3 years relevant experience at a management level in events, facilities, or performing arts venues.
• Ability to work independently and in a team environment.
• Proven ability to communicate effectively with customers/clients/contractors.
• Practical experience in coordinating contractors and external suppliers involving a wide range of contracts and trades.
• Knowledge of relevant legislations, regulations, codes, collective agreements, protocols and policies such as Employment Standards Act, Human Rights Act, Occupational Health and Safety, Public Health protocols, AODA, WHMIS, relevant City By-Laws, etc.
• Understanding of Computer and IT systems, experience of Microsoft software incl Office, Outlook, 365 and online web meeting/collaboration products.
• Experience with Ungerboeck Software ( for event planning ) , AutoCad 2018LT and/or Sketchup is considered an asset.
• Outstanding written and verbal communications skills, interpersonal relationship management, conflict resolution and problem-solving abilities
• Excellent and proven organizational skills including the ability to prioritize, react quickly to changing circumstances and make good analytical decisions based on information available, and meet deadlines.
• Successful applicants can expect to work unusual hours(evenings, overnights and weekends ), in often physically demanding conditions, such as being outdoors, dealing with uneven terrain, stairs & steps, in different weather conditions, and in large crowds ( once public gatherings are allowed ).
• Ability to perform moderate lifting (up to 40lbs).
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

Additional Information

Equity, Diversity & Inclusion:
Yonge-Dundas Square is an equal opportunity employer which values diversity in the workplace.
We are committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

Accommodation:
Yonge-Dundas Square is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Salary: Salary Range: $65,000 to $75,000

Contact Information

To Apply:
Please submit a resume and cover letter explaining why you consider yourself to be a candidate for this role. In the cover letter please state which position you are applying for and send the complete application via email to employment@ydsquare.ca

We prefer attachments to be combined into one document PDF format.
Only those selected for an interview will be contacted.
The selection process may include a written or practical test as related to the position.

Employer Profile

Yonge-Dundas Square is a one-acre outdoor public space designed as a focal point for Toronto's downtown area and contributes to the community's cultural vitality. The Square hosts a range of activities, including community celebrations, theatrical events, concerts, receptions, and brand promotions, that appeal to residents and tourists and provide a showcase for local businesses and artists.
The Yonge-Dundas Square Board of Management was established in 2001, and is the first public-private partnership in Canada to operate a public square.
The offices are located nearby at Yonge & College.