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Job Description / Duties

Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond. Reporting to the Executive Director, the Audience Services Manager will be accountable for supporting the operations of the Aurora Cultural Centre to realize the mission of the Aurora Cultural Centre (ACC) and support operational requirements of Aurora Town Square (Town-owned facility). The Audience Services Manager builds and implements audience services to ensure a safe and the highest quality customer service experience to patrons who attend ACC programs and rental client events at Aurora Town Square.

This full-time position requires the successful candidate to be available on a flexible schedule evenings and weekends to support Front of House Team and events as well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team. It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational. The successful candidate will possess excellent communication and interpersonal skills, have proven Front of House and volunteer management skills and be a generous and compassionate team member. They will be a key member to deliver on the Centre’s reputation for highest customer service quality. The Audience Services Manager will maintain strong relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.

Context and Summary
The Aurora Cultural Centre is the resident tenant of Aurora Town Square’s Aurora Museum and Cultural Centre. There are two main elements of this position.

Front of House: ACC has a robust performing arts program that currently hosts 27 professional live performance events from September – June (2024-2025 Performing Arts Season). As an additional service to the Town, we support rental clients who book Aurora Town Square and require technical and Front of House services. This position facilitates all Front of House requirements for both ACC and rental events.

Volunteers: As part of Front of House services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support, gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positions required, including all reporting requirements. You can find information about the Volunteer program here. We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre, the Audience Services Manager will be required to be flexible, punctual and possess excellent customer service skills. This position will require multi-tasking and liaising with various members of the staff team on a variety of projects.

Qualifications / Required Skills

We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant complementary experience and an interest in the arts to apply.

Education
Minimum 2-3 year post secondary education in an arts related field
Volunteer management training and implementation
Event management training and implementation

Experience
Minimum 3 years experience in a previous Front of House performing arts environment
Experience in volunteer-run settings required
Experience working directly in Front of House for events
Event coordination experience
Supervisory experience with hired staff
Experience working with and/or delegating tasks to event volunteers
Smart Serve and First Aid/CPR-C certified required

Skills
Enthusiasm, creativity, and strong organizational skills
Effective communication and interpersonal skills (written and verbal)
Sensitivity and diplomacy
Information presentation and delegation skills
Excellent customer service skills
Coaching
Ability to work in a setting individually and as part of an active team
Ability to maintain events as scheduled and fulfill demanding deadlines
Troubleshooting skills
Social Media skills an asset
POS system experience an asset

Additional Information

How to apply:
Please visit this link to apply online to Suzanne Haines, Executive Director: https://secure.collage.co/jobs/auroraculturalcentre/47447 
No phone calls please.

Position Location:
In person at Aurora Town Square, 50 Victoria Street, Aurora Ontario

Additional information:
A criminal record search will be required of the successful candidate, at their own expense, that is acceptable to the Aurora Cultural Centre.
This position is open to Canadian Citizens and Permanent Residents only.
We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of complementary experience and an interest in the arts to apply.

Salary: The salary range: $47,000-$52,000 per year. Upon successful completion of a 3-month probation period, the successful candidate will also participate in a full suite of employee benefits including: group medical and dental benefits, Life and AD & D, LTD and STD benefits, an Employee Assistance Program, an optional employer RRSP contribution, paid personal and vacation days, paid time off for 14 recognized holidays, and professional development opportunities.

Contact Information

For questions regarding accommodation during the staffing process, please contact: info@auroraculturalcentre.ca 

Applications, including a resume and covering letter at: https://secure.collage.co/jobs/auroraculturalcentre/47447 

Employer Profile

At the Aurora Cultural Centre, we believe that arts, culture, and heritage can play a role in changing our world and our community. This is the fabric that deepens our understanding of our shared experience and creates a more compassionate society. Since 2010, the Centre has welcomed the community to create and participate in diverse experiences for all ages. We proudly program four vibrant gallery exhibition spaces, a range of instructional classes for children, teens and adults, an eclectic live music series, special family events and summer arts camps.